Privacy Policy

The Privacy Policy regarding the Portal of the Community Development Block Grant – Disaster Recovery, (CDBG-DR, for its acronym in English), administered by the Puerto Rico Department of Housing summarizes the practices carried out in relation to the information collected from users who access the website or who voluntarily share personal information with the Portal.

In this Privacy Policy the User is informed what information is automatically collected; why the referred information is collected; the use that is given and with whom the information can be shared; alternatives for the User to control the use of their personal information; how to access your information, and the security measures used to protect the security of the information that is collected and stored in the database of the Portal.

Information automatically collected

When requesting services through the CDBG-DR Program Portal, Users are asked for personal information with the sole purpose of being able to provide the requested services and verify the identity of the User.

In addition, the Portal server will automatically collect certain non-personally identifiable information about Portal users. Specifically, each time a request for a hypertext transmission protocol (http request) is received, information will be collected and stored in the files including the following:

  1. The apparent Internet Protocol (“IP”) address of your Internet Service Provider (“ISP”) and/or your computer, if your computer has an IP address assigned directly to it.
  2. The apparent Fully Qualified Domain Name (“Domain Name”) of your Internet Service Provider (“ISP”) and/or your computer, if your computer has a domain name assigned directly to it.
  3. The type of browser (such as, for example Internet Explorer, Opera, Firefox, Chrome, etc.) used and the operating system resident on a user’s computer.
  4. The date and time a user visited the site including web pages accessed at the site, as well as any applications used and forms data.
  5. The Uniform Resource Locator (“URL”) of the site which a user visited prior to accessing the Portal (if detectable), if such user did not connect directly to the Portal or use it as a homepage.

This information is used to identify site performance needs and to ensure compatibility with the technology used by the Portal’s Users. Also, to improve services offered on the Portal. In order to accomplish those goals, from time to time, statistical analysis may be conducted of the data it collects.

The Portal does not collect data for commercial or marketing purposes, and the Portal does not sell, exchange, or otherwise distribute the data collected by the Portal for commercial or marketing purposes.

Why personal information is collected and how personal information is used from users?

Personal information affirmatively submitted by the User, will be used only for the administration and management of the offered services of the Portal and for other purposes described in this Privacy Policy or in the web page where information is requested. Personal information about users will be saved (for example, your name, email address, social security number, passport number, etc.) only if the users decide to provide it freely and voluntarily, among other means, by electronic mail (“e-mail”), filling in and submitting an on-line form, screening for benefits and services, or electing to personalize the Portal and use it as a customized portal. The personal information that the User voluntarily provides when accessing the Portal will be used solely for the purpose of providing the requested services, to verify the identity of the User and guarantee the security and reliability of the services.

Affirmatively submitted information by the User may also be used for administrative purposes of the Portal, in order to audit and evaluate the performance of the electronic management of the various agencies and public corporations of the Government of Puerto Rico, in accordance with the provisions of 23 P.R. Laws Ann. §§ 101-109. The purposes to which the affirmatively submitted information by the User may include, but are not limited to, the following:

  1. Helping to respond to a request for information not readily available from the Portal.
  2. Investigating a problem reported via the Portal.
  3. For the maintenance and improvement of the Portal.
  4. Keeping lists of parties interested in some particular issue or facet about which it anticipates issuing further information in the future.
  5. To analyze information from time to time to determine the interests of the users and the frequency that they visit the sites and web pages of this Portal.
  6. Sending informational updates and conducting outreach on topics such as, but not limited to, public benefits and services and upcoming events.
  7. Sharing information with other agencies or offices or other government agencies for the limited purpose of facilitating services and benefits, in accordance with all applicable federal, state, and local laws and regulations.
  8. Disclosure of such information pursuant to a request made under Freedom of Information Act (“FOIA”) or court order, if such information is not protected by federal, or state, or local law.

Personally, identifiable information (e.g., information such as name, address, phone number, e-mail, etc., or other information that identifies or could lead to the identification of a user as a particular person), is not sold or rented nor exchange or trade with third-parties without a User’s explicit permission. Credit card or other personally identifiable financial information is not disclosed other than as necessary to complete a credit card or other financial transaction, or upon explicit permission from the applicable User. All such use of financial information shall be subject to all applicable federal, state, and local laws and regulations.

If a User has elected not to receive further information from the Portal, the Portal will not send such information. If a User has elected to receive further communication, the Portal will only send information in categories that are authorized by the User. If the Portal sends electronic mail (“e-mail”) to a User, such e-mail is NOT confidential, and is identical in nature to that information generally available to the public and news media.

With whom the personal information of the users is shared?

The personal information of the users may be shared with the agencies, dependencies and public corporations of the Commonwealth of Puerto Rico and the federal government and their respective suppliers and/or contractors under the Program. In such events, only the information that is necessary to carry out the services under the Program will be disclosed. Information may also be disclosed to agencies (local and federal) responsible for maintaining law and public order, if such disclosure is authorized or required by applicable law or by a court order.

Alternatives of the User to control the use of their personal information

In cases in which the applicable legislation does not allow to disclose the personal information of the User or that there is not a judicial order, the Portal Administration shall not be able to share personal information with other persons, unless it obtains express written authorization.

Access to personal information collected

Each User will have access to his/her information that has been collected in or through the Portal. The Portal Administration will correct any error related to a User’s personal information notified.

Protection of information collected

The Internet was originally designed as an open system without any security. In certain instances, a User may have the opportunity to receive or create a password to access or submit personally identifiable information. One should not divulge a password to anyone and will never ask a User for a password in a telephone call, fax, e-mail or other form of unsolicited communication. When a User is finished with an application or applications that are password protected, such User should exit the relevant page(s). If the browser used to access said password protected pages is a publicly-accessible browser, Users should close down the entire session and, if applicable or possible, flush any temporary caches or other areas where such a password might be stored subsequent to use, and log out of all applications.

User information collected and stored will be protected and the online platform will not be used to provide the services unless it can be done in a secure manner. For these purposes, reasonable precautions shall be taken to maintain the security, confidentiality and integrity of the information collected on and through this Portal. Occasionally third parties will be hired to provide certain services with respect to the Portal and its database, to whom the necessary requirements will be made so that they do not compromise the security, confidentiality and integrity of the personal information to which said contractors may have access during the course of the performance of their services. Industry standard or better security measures and systems have been integrated into the design, implementation and day to day operation of the Portal and its underlying servers and networks. Furthermore, ongoing efforts will be maintained to identify and/or block unauthorized intrusions into or onto the Portal, and to upload to or change information on or otherwise cause damage to the Portal or the information resident hereon or submitted hereto. The act of using the Portal constitutes the User’s express consent to the monitoring of all uses of the Portal’s system. If such monitoring reveals possible evidence of criminal activity or any other unauthorized use, system administration personnel may provide User’s information to law enforcement or other officials, as authorized or required by law.

Information of persons under 21 years of age

No applications on the Portal specifically solicit information from minors or seek to determine whether the visitor is a minor. Consequently, because such information will not be specifically identified as being from minors, users of the Portal should be aware that personally identifiable information submitted to the Portal by minors will be subject to being treated in the same manner as information given by an adult and may become subject to the Freedom of Information Act (“FOIA”).

No personal information will be collected from Users under 21 years of age (for example, name, address, email address or telephone number) without the prior consent of the person(s) with parental authority or legal guardian. Once the consent is obtained, said information will be used only if necessary to carry out the services that are requested. The identifiable information of the minor will not be divulged or shared, unless the person(s) with parental authority or legal guardian provide their consent to such effects.

Warning regarding the use of electronic mail

Electronic mail is not a secure medium for the transmission of personal information. Therefore, the User is advised not to send personal information via e-mail. The user will only be sent general information via email.

Warning about the use of “cookies”

The Portal Administration uses “cookies” when a Portal User navigates the sites and web pages of the same. Such “cookies” do not provide personal information that identifies the User and cannot read the “cookies” files created by other providers.

The use of cookies is a standard practice among Internet websites. Most Internet web browsers may be customized to reject cookies, to only accept or reject cookies by user intervention, or to delete cookies. Rejecting and/or removing cookies, however, may lead to loss of functionality on those Portal pages requiring cookies to function fully. Additionally, if a User has created a customized version of the Portal, it will create a cookie that contains the User’s unique identifier and indicator for any custom content modules requested and, if a User elected the “remember me” option for signing in to the Portal, the cookie will contain a User’s password. Deletion of such a cookie could result in the loss of one’s customized Portal settings.

Web Bugs (a/k/a Web Beacons)

The Portal does not use web bugs on its web pages or in any html e-mail generated by use of the portal, or otherwise sent from the Portal, for any purpose other than to identify site performance needs; to ensure compatibility with the technology used by the Portal’s visitors, and to generally add and improve services offered on the Portal.

Third Party Links

The Portal provides links to, and may be linked from, local, State and federal government agencies, and from, or to, other websites. The existence and/or provision of those links neither constitutes nor implies endorsement of the destination or departure website(s) or of the content, viewpoint, accuracy, opinions, policy(ies), product(s), accessibility or privacy policy of said destination or departure website(s). Nor does any link between the Portal and a third-party website imply sponsorship of such website, or the creator of such website.

Some content on portions of the Portal resides on servers run by third parties. Each agency providing content for the Portal is bound by the Portal’s Privacy Policy. Any agency using a third-party host, ISP, ASP or other combination of third-party transport, storage, content or application provision services shall require such third party to comply with the Portal’s Privacy Policy.

Intellectual Property

The content of the Portal’s webpages is copyrighted and contains some third-party images/graphics that are used with permission. Users are notified, therefore, that one should presume the need to obtain permission from the copyright holder before reproducing or otherwise using images/graphics from this website.

The Portal may change this policy from time to time and reserves the right to do so without notice.